Customer Success Manager - Commercial
New
C
Covalent NetworksManufacturing, Industrial SaaS
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- JiraZendesk
Requirements
- 3+ years in a customer-facing role at a technology company
- Experience owning your own book of business, ideally in Commercial or startup environments
- Track record of solving problems independently and driving results
- Strong communication skills
- Highly organized with strong attention to detail
- Comfortable working with ambiguity and defining your own processes
- Self-starter who thrives in a fast-moving, scrappy environment
- Experience with tools like Zendesk, Jira, or analytics platforms
- Previous experience in SaaS
- Knowledge and work history within the manufacturing or industrial markets
Responsibilities
- Own and grow a book of Commercial accounts end-to-end
- Monitor account health and usage metrics, taking proactive action
- Identify churn risks early and implement mitigation plans
- Conduct training and adoption sessions
- Partner with Sales, Implementation, and Product to solve customer problems
- Maintain accurate documentation, notes, and account visibility
- Identify and drive opportunities for upsell or expansion
- Accountable for renewal outcomes by maximizing customer value realization, engagement, and long term growth
- Serve as a trusted advisor for your Commercial clients
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