Client Engagement API Specialist
K
KrakenCrypto, Blockchain
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- AWSPythonJavascriptC#C++REST APIRustJSONZendesk
Requirements
- Knowledge and experience of at least one programming language (Python, JavaScript, C/C++/C#, Rust).
- Understanding of REST, WebSocket, and FIX API functionality.
- Experience interpreting multiple data formats (JSON, CSV, XML, FIX 4.4).
- Experience managing hosts (AWS instances, for example) and networks (firewall configuration, etc.).
- Ability to write complex technical documentation in a human friendly format.
- Good interpersonal skills and excellent communication abilities.
Responsibilities
- Answer clients’ API questions via text and live support channels (Zendesk/Email/Telegram/Zoom).
- Assist colleagues with API inquiries and projects involving API use cases.
- Diagnose and provide solutions for clients’ API related issues.
- Assist clients in implementing their API code (provide integration advice, debug client code, provide code examples).
- Develop and maintain our official API libraries/wrappers in multiple programming languages.
- Maintain internal and client facing API documentation, support content, and training resources.
- Provide testing and feedback for new API features before they are released to clients.
- Perform API related engineering tasks (API onboarding, firewall management, networking configuration).
- Assist in the management of our API support team (QA for other specialists, etc.).
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