Sales Associate
New
R
ResidentE-commerce
United States, PSTFull-TimeMiddle
Salary18 - 20 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- Google WorkspaceSlack
Requirements
- Strong consultative selling and customer engagement skills.
- Excellent written and verbal communication abilities.
- Results-driven mindset with a focus on achieving and exceeding goals.
- Ability to multitask and manage multiple customer interactions simultaneously.
- High level of adaptability in a fast-paced, performance-driven environment.
- Strong attention to detail and organizational skills.
- 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.).
- Proven track record of meeting or exceeding sales targets.
- Experience working in a remote or self-managed environment preferred.
- Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus).
- Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
- Demonstrates curiosity and adaptability in adopting new technologies and AI solutions.
- Experience in DTC, e-commerce, or startup environments is a plus.
- Experience working with a BPO team is a plus.
Responsibilities
- Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience.
- Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
- Provide tailored product recommendations aligned to customer needs and lifestyle.
- Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.
- Consistently meet or exceed individual monthly sales targets and performance metrics.
- Leverage product knowledge and sales techniques to maximize conversion rates.
- Identify and act on upselling and cross-selling opportunities to increase order value.
- Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism.
- Develop deep knowledge of product offerings, including features, benefits, and use cases.
- Collaborate with team members and leadership to share insights and improve processes.
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