Graduate Take-off Program - Second Level Support Intern
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Job Details
- Languages
- English
- Required Skills
- Google Sheets
Requirements
- Fluent English
- Intermediate Google Sheets knowledge
- Experience in a tech company or startup
- Experience in customer support or success is highly desirable
- Knowledge with API integrations
- Graduation in Computer Engineering is a differential
- Ages 18-25
- Undergraduate degree or graduating soon
- Can multitask and balance working for 40 hours per week without interruptions
- Resilient with a positive can-do attitude
- Understand the need to #keeplearning
- Own a personal computer and a stable internet connection
Responsibilities
- Organize and manage issue reports
- Communicate with customers via chat and emails regarding technical matters (bugs, etc.)
- Maintain open communication with the Product team to keep up with resolution process
- Support Customer Success team with queries and issues
- Constantly learn about the InEvent platform updates to ensure technical support coherence
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