Senior Solutions Engineer
New
US, Canada, UK, and GermanyFull-TimeSenior
Salary220000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceOAuthJiraRESTful APIsSlackServiceNowGitHub
Requirements
- 5+ years in a pre-sales technical role (Solutions Engineering, Sales Engineering, Solutions Consulting) supporting enterprise SaaS customers.
- Track record of leading complex, multi-stakeholder deal cycles from discovery through close at six- and seven-figure ACV.
- Ability to build, create environments, author content, and develop tools.
- Strong knowledge of enterprise integration patterns including SSO, SAML, OAuth, and SCIM.
- Familiarity with integrations with developer tools like Slack, Teams, GitHub, Jira, or ServiceNow.
- Hands-on familiarity with AI-assisted developer workflows: copilots, MCP servers, retrieval-augmented generation (RAG), and knowledge grounding.
- Ability to build, improve, and showcase developer workflows that incorporate AI tooling.
- Understanding of technical KPIs that matter to technical and engineering leaders (cycle time, time to resolution, knowledge reuse, onboarding velocity).
- Comfort with API-based architectures and the ability to explain how APIs, webhooks, and data ingestion pipelines create real customer value.
- Excellent communication skills.
- Consultative by nature, leading with questions.
- Self-directed and comfortable in a remote-first, high-autonomy environment.
Responsibilities
- Lead the technical win for new and expansion opportunities, including running discovery, designing solutions, and delivering demos.
- Run deep technical discovery to uncover real pain and share insights with the AE, SAM, Value Engineering, and Professional Services teams.
- Design and present solutions across the product portfolio, including authentication architectures, enterprise integrations, and end-to-end persona based AI/knowledge workflows.
- Serve as the technical advisor to Account Executives (AEs) and Strategic Account Managers (SAMs) throughout deal cycles (RFPs, security reviews, procurement, executive presentations).
- Partner with Professional Services on scoping and handoffs, ensuring what was sold is what gets delivered.
- Coordinate with Forward Deployed Engineering on internal initiatives and customer implementation work, ensuring technical alignment.
- Collaborate with CXS post-sale to identify underutilization, surface new use cases, and support renewal health.
- Build and share reusable demo environments, competitive intel, and enablement content for the broader go-to-market team.
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