Customer Technical Support Engineer
New
RomaniaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- SalesforceZendesk
Requirements
- Proven experience in a client-facing technical support or engineering environment
- Strong hands-on technical background with excellent investigative, debugging, and problem-solving skills
- Exceptional verbal and written communication skills in English, with the ability to document processes meticulously
- Comfortable working independently and as part of a team, especially under strict deadlines
- Experience with ticketing and CRM systems (e.g., Salesforce, Zendesk)
- Willingness to share knowledge and mentor colleagues
Responsibilities
- Act as the primary contact for 1st and 2nd line technical support via phone and email
- Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution
- Coordinate customer calls, progress reports, and incident management, ensuring resolution aligns with performance standards
- Managing the resolution of technical and non-technical issues in a professional, courteous manner
- Troubleshoot a wide range of technical issues on our Justride platform and associated hardware
- Assist in customer configuration and setups for special ticketing events and programs
- Deliver training on our systems and applications via video conferencing and in-person
- Develop and maintain technical reference materials, incident management solutions, and online FAQs
- Gain a deep understanding of all Masabi products and how they are deployed in real-world scenarios
- Participate in on-call rotations during critical launches and go-live periods
View Full Description & ApplyYou'll be redirected to the employer's site
