Patient Access Concierge - Scheduling and Prior Authorization

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

High School diploma or GED required.
1-3 years of experience in patient access or revenue cycle roles, including insurance verification, prior authorizations, No Surprises Billing, and scheduling required.
Experience communicating with patients via phone, text, and email using web‑based systems required.
Experience with CERNER or EPIC EMRs is preferred.
Experience working in a contact center environment is a plus.
Ability to manage a high volume of calls while providing professional, patient‑centered service.
Strong verbal and written communication skills, including the ability to resolve issues calmly and effectively.
Proficiency with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint).
Strong organizational skills with high attention to detail and accuracy.
Ability to prioritize tasks, work independently, and adapt to changing operational needs.

Accurately collect and enter patient demographic, insurance, and medical information.
Verify patient identity following all HIPAA and facility protocols.
Ensure all required forms and signatures are completed during registration.
Confirm patient insurance eligibility and benefits prior to service.
Obtain and document pre-authorizations or referrals as required.
Communicate any coverage issues or financial obligations to patients.
Greet patients and visitors warmly, providing courteous and efficient service.
Answer patient questions regarding appointments, insurance, and registration processes.
Address and resolve patient concerns or direct them to the appropriate personnel.
Schedule, reschedule, and cancel appointments as needed.
Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
Maintain accuracy and confidentiality in patient records.
Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy).
Report and correct registration errors promptly.
Discuss patient financial responsibilities, co-pays, and payment options (as applicable).
Collect co-pays and provide receipts when applicable.
Answer phones, respond to emails, and perform general clerical duties.
Maintain organized registration areas and supplies.
Assist with training new registration staff as needed.

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