- Accurately collect and enter patient demographic, insurance, and medical information.
- Verify patient identity following all HIPAA and facility protocols.
- Ensure all required forms and signatures are completed during registration.
- Confirm patient insurance eligibility and benefits prior to service.
- Obtain and document pre-authorizations or referrals as required.
- Communicate any coverage issues or financial obligations to patients.
- Greet patients and visitors warmly, providing courteous and efficient service.
- Answer patient questions regarding appointments, insurance, and registration processes.
- Address and resolve patient concerns or direct them to the appropriate personnel.
- Schedule, reschedule, and cancel appointments as needed.
- Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
- Maintain accuracy and confidentiality in patient records.
- Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy).
- Report and correct registration errors promptly.
- Discuss patient financial responsibilities, co-pays, and payment options.
- Collect co-pays and provide receipts when applicable.
- Answer phones, respond to emails, and perform general clerical duties.
- Maintain organized registration areas and supplies.
- Assist with training new registration staff as needed.
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