Customer Experience & E-commerce Coordinator

HireframeE-commerce, Wedding and Events

PhilippinesFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: English

Requirements

Excellent written English with a warm, professional tone
Strong customer service mindset with patience and attention to detail
Experience working with e-commerce platforms, particularly Etsy
Familiarity with Instagram posting, captions, and scheduling tools
Comfortable managing invoicing processes
Highly self-directed with the ability to work independently
Strong judgment and ability to handle nuanced customer scenarios
Experience in weddings, events, hospitality, or other high-touch service industries (nice to have)
Background in stationery, print-on-demand, or design-related businesses (nice to have)
Basic design sensibility and brand awareness (nice to have)
Familiarity with Pinterest as a marketing or sales channel (nice to have)
Experience with cold outreach or lead generation (nice to have)

Responsibilities

Support day-to-day operations across multiple storefronts
Serve as the primary point of contact for customer inquiries
Support e-commerce operations, social media, and administrative tasks
Manage customer inquiries across Marsupial Papers (website and email), Etsy, and Nexcards
Respond to quote requests, product questions, timeline inquiries, and order status updates
Provide a high-quality, personalized customer experience for wedding clients
Update and manage Etsy listings and product listings on website
Assist with order coordination and general storefront maintenance
Handle invoicing, including creating, sending, and tracking invoices
Post content on Instagram for company papers
Assist with caption writing and content scheduling
Support outreach efforts to wedding planners in target markets (Washington DC and Houston)
Execute small operational projects as needed
Support cold outbound efforts to wedding planners using structured outreach playbooks

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