Litigation Support Specialist
N
NeoWorkLegal Support
Colombia. PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- SalesforceMicrosoft OfficeGoogle WorkspaceAsana
Requirements
- Excellent spoken English with high clarity
- Strong interpersonal communication skills, particularly with older individuals who may be hard of hearing
- Ability to handle high-volume outbound activity in a structured, consistent manner
- Strong process adherence and attention to detail
- Comfortable working in a KPI-driven, performance-managed environment
- Ability to work efficiently under time pressure while maintaining accuracy
- Prior experience in legal support, insurance, healthcare intake, or regulated contact center environments preferred
- Spanish fluency is a plus for Colombia-based candidates; not required
- Experience with Case management or CRM platforms (e.g., FileVine, Salesforce, Clio, or similar)
- Experience with VoIP or dialers used in contact center environments (e.g., RingCentral, Aircall, Five9)
- Experience with Google Workspace or Microsoft Office for documentation and communication
- Experience with Task tracking tools (e.g., Asana, ClickUp, Monday.com)
Responsibilities
- Conduct high-volume outbound calls to clients and relevant parties to collect missing case information
- Communicate clearly and professionally, with particular sensitivity toward elderly English-speaking individuals
- Follow structured workflows, scripts, and outreach processes consistently across all assigned cases
- Accurately capture and log all collected information in the firm's case management systems
- Ensure timely completion of assigned case lists and daily outreach targets
- Maintain high levels of productivity, accuracy, and consistency throughout the workday
- Coordinate with supervisors and internal teams to flag delays, escalate complex cases, or surface missing documentation
- Adhere to KPIs and performance standards as defined by the Operations Manager and Supervisor
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