Collections Manager
India, 7 AM – 4 PM ESTFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–6 years of experience
- Required Skills
- Microsoft ExcelCRM
Requirements
- 3–6 years of experience in collections, accounts receivable, financial operations, or similar roles.
- At least 2 years of experience managing small teams (2–5 members).
- Strong proficiency in Excel and data tracking tools.
- Metrics-driven mindset.
- Experience defining and monitoring KPIs such as productivity, conversion rates, and recovery performance.
- Strong communication skills, especially in handling difficult or sensitive conversations.
- Proven ability to improve processes, workflows, and operational efficiency.
- Strong ownership mindset with the ability to work independently and make fast decisions.
- Exposure to CRM or ticketing systems is a plus.
- Familiarity with high-volume operations is a plus.
- Background in finance, revenue operations, or customer-facing operations is preferred.
Responsibilities
- Lead and manage a team of 2–5 collections associates, setting clear goals and performance expectations.
- Oversee end-to-end collections activities including follow-ups, payment tracking, and dispute resolution.
- Monitor, analyze, and improve key metrics such as recovery rates, collections efficiency, and turnaround time.
- Handle escalations and manage sensitive customer or vendor payment issues with professionalism.
- Build and refine workflows, SOPs, and reporting systems to improve scalability and accuracy.
- Collaborate with cross-functional teams including Finance, Sales, and Operations to resolve issues and improve outcomes.
- Ensure consistent and accurate reporting of collections performance across daily, weekly, and monthly cycles.
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