Technical Field Deployment Engineer, 911 Systems

New

United StatesFull-TimeMiddle

Salary88200 - 135240 USD per year

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Job Details

Bachelor's degree in a technical field (or equivalent experience)
8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
Proven knowledge of AWS cloud infrastructure
Proven experience in planning, executing, and delivering complex projects
Strong communication, interpersonal, and conflict-resolution skills
Ability to manage multiple priorities and work effectively under pressure
Excellent analytical and problem-solving skills
Experience with network infrastructure, including routers, firewalls, and the OSI model
Ability to travel up to 50% of the time

Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions
Work closely with customers to understand their needs and ensure successful implementations
Provide advanced technical training and knowledge transfer to customers throughout the deployment process
Collaborate with engineering teams on complex technical solutions and troubleshooting
Be a trusted advisor to our customers
Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance
Champion a customer-centric approach within the team
Continuously improve our deployment processes and documentation to ensure efficiency and scalability
Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery
Maintain strong communication with leadership and stakeholders
Lead onsite and remote installations of Carbyne’s SaaS products
Play an important role in the customer’s site and system architecture by following Carbyne’s best practices and your strong technical experience

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