Technical Field Deployment Engineer, 911 Systems
New
United StatesFull-TimeMiddle
Salary88200 - 135240 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- AWS
Requirements
- Bachelor's degree in a technical field (or equivalent experience)
- 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
- Proven knowledge of AWS cloud infrastructure
- Proven experience in planning, executing, and delivering complex projects
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to manage multiple priorities and work effectively under pressure
- Excellent analytical and problem-solving skills
- Experience with network infrastructure, including routers, firewalls, and the OSI model
- Ability to travel up to 50% of the time
Responsibilities
- Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions
- Work closely with customers to understand their needs and ensure successful implementations
- Provide advanced technical training and knowledge transfer to customers throughout the deployment process
- Collaborate with engineering teams on complex technical solutions and troubleshooting
- Be a trusted advisor to our customers
- Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance
- Champion a customer-centric approach within the team
- Continuously improve our deployment processes and documentation to ensure efficiency and scalability
- Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery
- Maintain strong communication with leadership and stakeholders
- Lead onsite and remote installations of Carbyne’s SaaS products
- Play an important role in the customer’s site and system architecture by following Carbyne’s best practices and your strong technical experience
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