Technical Field Deployment Engineer, 911 Systems
New
A
AxonPublic Safety
United StatesFull-TimeMiddle
Salary88200 - 135240 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- AWS
Requirements
- Bachelor's degree in a technical field (or equivalent experience)
- 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
- Proven knowledge of AWS cloud infrastructure
- Proven experience in planning, executing, and delivering complex projects
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to manage multiple priorities and work effectively under pressure
- Excellent analytical and problem-solving skills
- Experience with network infrastructure, including routers, firewalls, and the OSI model
- Ability to travel up to 50% of the time
Responsibilities
- Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
- Work closely with customers to understand their needs and ensure successful implementations.
- Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
- Collaborate with engineering teams on complex technical solutions and troubleshooting.
- Be a trusted advisor to customers, providing ongoing support during deployment, including after-hours installations and post-implementation assistance.
- Continuously improve deployment processes and documentation for efficiency and scalability.
- Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery.
- Maintain strong communication with leadership and stakeholders.
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