Training Support Representative - Part-time/Casual

New

Prosci

Canada, Eastern Time ZonePart-TimeMiddle

Salary25 - 30 CAD per hour

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Job Details

Requirements

Experience using and troubleshooting virtual platforms including Zoom, Teams, Webex
Prior experience in virtual training support or technical customer service strongly preferred
Excellent problem-solving and multitasking skills under time pressure
Clear, professional communication style
Reliable internet connection and quiet home office setup
Comfortable with short-term, program-based assignments
Ability to commit to a 9am-5pm schedule for the first 4 weeks for training/onboarding

Responsibilities

Set up and test virtual platforms (Zoom, Teams, LMS) prior to sessions
Monitor and manage breakout rooms, screen sharing, polls, and engagement tools during live programs
Troubleshoot participant connectivity and audio/video issues in real time
Coordinate with IT or vendors for escalated technical problems
Confirm attendance and ensure sessions stay on schedule
Share knowledge check links, track results, and flag issues to the Executive Instructor
Manage end-of-day communications and post-session content distribution
Assist with uploading materials, permissions, and pre-session tech setup
Act as the Executive Instructor’s technical partner during sessions
Handle behind-the-scenes logistics so the instructor can focus on delivery
Maintain calm and professionalism under pressure
Provide real-time support for technical challenges without disrupting the flow of the session
Communicate troubleshooting steps clearly and professionally

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