GTM Systems Forward Deployed Engineer
New
G
G2Software Marketplace
Remote (US)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceSalesforceSlack
Requirements
- 8+ years of experience in a Salesforce-centric technical role, with demonstrated ownership of solution delivery end-to-end
- Salesforce development proficiency: Apex (classes, triggers, batch jobs)
- Salesforce development proficiency: Lightning Web Components (LWC), SOQL
- Salesforce platform configuration (flows, validation rules, page layouts, permission sets)
- Experience working directly with business stakeholders
- Hands-on experience with Salesforce Experience Cloud (Communities/Portals)
- Hands-on experience with Service Cloud
- Familiarity with one or more tools in the CS/Support ecosystem: Forethought, Catalyst, Gainsight, or comparable platforms
- Demonstrated ability to operate without a PM or QA function
- Comfort with AI-assisted development workflows and a genuine curiosity about applying LLMs and AI agents
- Strong written and verbal communication
Responsibilities
- Partner directly with Customer Success and Customer Support business stakeholders to understand goals, OKRs, and process pain points — translating them into technical solutions
- Own the full delivery lifecycle: requirements gathering, solution design, configuration, development, testing, deployment, documentation, and ongoing iteration
- Build and maintain solutions across G2's post-sale tech stack, including Salesforce (Sales Cloud, Service Cloud), Salesforce Experience Cloud, Forethought, Catalyst, Slack, and ZoomInfo
- Develop within Salesforce using both declarative configuration and code — writing Apex classes, triggers, and Lightning Web Components (LWC)
- Design and deploy AI-powered GTM workflows — leveraging tools like Claude Code, Dust, and native AI capabilities within the stack
- Evaluate and integrate new tools as the ecosystem evolves
- Maintain the reliability, performance, and governance of the systems you own — including documentation, change management, and proactive monitoring
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