Community Marketing Manager
New
K
KOHOFinTech
CanadaFull-TimeManager
Salary100000 - 115000 CAD per year
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Job Details
- Experience
- 2-5 years
Requirements
- 2-5 years in community management, social media or creator marketing
- Experience in managing online forums (Reddit, Discord, Trustpilot etc…)
- Strong project management instincts
- Comfort managing feedback loops with agencies and design resources
- Excellent written communication with the ability to shift tone from playful social posts to professional review responses
- Experience with user research, beta groups, focus groups or product feedback loops (bonus)
Responsibilities
- Own and grow KOHO's Reddit community, responding to users and escalating issues to User Success
- Monitor and manage our Trustpilot presence: flag negative reviews, coordinate resolution, and drive review generation
- Be the voice of the user internally, surfacing community sentiment to Product Marketing
- Create compelling organic social content (static, video, memes, UGC) tailored to each platform
- Partner with our creative agency to source, brief, and approve assets that resonate with KOHO's audience based on what's performing in their feeds
- Maintain a content calendar that balances brand storytelling, product education, and community engagement
- Build and manage a group of VIP KOHO users who serve as an always-on focus group and beta testing cohort
- Design the program structure: recruitment, incentives, communication cadence, and feedback loops
- Coordinate with Product to route beta features to this group and synthesize their input into actionable insights
- Plan and execute community events (virtual and in-person) that deepen user loyalty and generate content
- Manage event logistics, promotion, budgets, and post-event recaps
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