Software Engineer, Production Support
New
F
FieldguideB2B SaaS
Remote (USA)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- GraphQLNode.jsPostgreSQLPythonSQLJavascriptTypeScriptReact
Requirements
- 2+ years of experience in Software Engineering, Developer Support / DevEx, Solutions Engineering, or Technical Product Support
- Familiarity with modern web technologies such as TypeScript, React, Node.js, Python, GraphQL
- Experience working with relational databases (e.g. PostgreSQL)
- Understanding data models and writing/debugging SQL queries
- Comfortable reading and navigating production codebases
- Experience debugging across: browser dev tools, APIs and network requests, frontend UI/state issues, backend data flows and database interactions
- Effective communication with an ability to code-switch between technical and non-technical audiences
- Experience shipping code (PRs, fixes, and small features)
Responsibilities
- Investigate escalations across frontend (JavaScript), APIs, and data flows
- Reproduce issues and identify root causes
- Work across the stack to understand system behavior
- Write and ship small-to-medium fixes (PRs)
- Improve reliability and reduce repeat issues
- Act as the technical escalation point for support representatives
- Provide clear guidance and unblock issues quickly
- Translate structured customer feedback into actionable technical issues
- Identify small, high-impact fixes that can be shipped quickly
- Identify recurring issues and eliminate them
- Improve logging, observability, and debugging processes
- Build lightweight tooling or scripts to improve efficiency
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