Customer Success Manager, Strategic
T
TebraHealthcare SaaS
United States - RemoteFull-TimeMiddle
Salary76000 - 85000 USD per year
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Job Details
- Experience
- 1–3 years
Requirements
- 1–3 years of experience managing customer relationships, implementing solutions, or handling complex, customer-facing problem solving.
- Ability to follow structured processes and drive repeatable, consistent outcomes.
- Strong communication skills with the ability to build rapport and present solutions clearly.
- Demonstrated ability to learn new technologies and workflows quickly.
- A proactive mindset with the ability to manage a fast-moving book of business.
- Comfort working in data-informed environments and using insights to guide recommendations.
- Experience meeting process and outcome metrics surrounding customer touchpoints, expansion revenue and customer retention.
Responsibilities
- Manage and retain a book of customers typically under <$20–30k ARR across designated product areas.
- Understand customer business goals and align them to platform capabilities, driving adoption through consistent adherence to established playbooks.
- Build strong working relationships with end users and manager-level stakeholders, ensuring successful onboarding handoffs and long-term engagement.
- Drive proactive outreach focused on adoption, retention, and early identification of risk using customer health analytics.
- Deliver personalized recommendations rooted in best practices, enabling customers to fully utilize core and add-on products.
- Meet or exceed quarterly ARR retention and expansion quota targets, identifying opportunities within the existing product set.
- Document progress, action items, customer needs, and risks with precision, ensuring timely follow-up and clear cross-functional communication.
- Learn product features quickly and translate them into simple, actionable guidance for customers.
- Manage escalations calmly and professionally, owning initial de-escalation and looping in leadership when appropriate.
- Collaborate with Marketing, Product, and other CS teams to share customer feedback and support workflow optimization initiatives.
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