Technical Support Engineer
New
T
TeamifiedHospitality
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- NetworkingTroubleshooting
Requirements
- Strong Level 1 technical knowledge (software, hardware, networking)
- Ability to work independently with minimal supervision
- Excellent English communication skills (verbal and written)
- Strong analytical and problem-solving skills
- Ability to multitask across multiple systems efficiently
- High attention to detail and strong time management
- Calm and composed under pressure in critical situations
- Self-motivated and proactive mindset
- Certificate or Diploma in Information Technology (preferred)
- Prior experience in helpdesk or technical support roles is advantageous
Responsibilities
- Act as the first point of contact for clients via phone, SMS, email, and chat
- Troubleshoot POS-related issues in line with internal processes and guidelines
- Maintain professional and clear communication while adhering to SLAs
- Resolve Level 1 support issues and escalate complex cases to Level 2 or management
- Log, prioritize, and manage tickets accurately in the system
- Maximize first-call resolution to reduce repeat issues
- Escalate critical issues and customer complaints promptly
- Provide detailed shift handover notes to the incoming team
- Document all incidents, resolutions, and pending issues clearly
- Coordinate with Melbourne team and other internal teams for escalations
- Provide basic guidance and training to customers when required
- Identify and assist with sales orders for hardware/software needs
- Collaborate effectively with team members across different time zones
- Participate in training and professional development initiatives
- Uphold company values and deliver a high standard of customer service
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