WordPress Advanced Support Guide

Serbia - RemoteFull-TimeMiddle

Salary not disclosed

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Job Details

Advanced knowledge of WordPress, including the use of plugins, themes, and how to effectively troubleshoot common WordPress errors
Ability to utilize SSH to navigate and access hosting environments
Ability to access and manipulate MySQL databases
An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit
Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments
A high school diploma, or equivalent work experience

Take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
Provide technical feedback on processes and procedures to reduce customer concerns
Interact with, and communicate effectively across, departments within various levels of the organization to properly handle customer issues
Work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call resolution
Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
Address your customer’s technical concern by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL

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