Bilingual Customer Support Coordinator (French/English)

New

This is a fully remote position within Canada. All work must be performed while physically located in Canada., Eastern Time (ET)Full-TimeEntry

Salary not disclosed

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Job Details

Fully bilingual in English and French, with strong written communication skills in both languages
Experience in a customer-facing role (e.g., retail, hospitality, call centre, or administrative support)
Comfortable managing multiple priorities at once while staying organized and detail-oriented
Communicate clearly and professionally, even when handling repetitive or high-volume interactions
Practical problem-solver who can follow structured workflows and apply them consistently
Confident working in a digital environment, including MacOS, Google Workspace (Docs, Sheets, Gmail), and communication platforms (Slack or similar), with the ability to quickly learn and navigate new systems and tools
Experience using AI tools (e.g., ChatGPT, Claude, Gemini) to improve productivity, streamline workflows, or enhance outputs
Stay calm and focused under pressure, maintaining quality even during busy periods
Take ownership of your work and follow through reliably

Respond to live chat and email inquiries, delivering clear, accurate, and timely support to patients and providers
Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions
Identify when issues require escalation and route them efficiently to the appropriate internal teams
Manage a high volume of conversations while maintaining strong attention to detail and quality
Deliver a consistent, professional, and empathetic experience across every interaction
Adapt quickly to updates in workflows, tools, and processes as Maple continues to grow and evolve

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