Customer Support Coordinator

New

This is a fully remote position within Canada. All work must be performed while physically located in Canada., Eastern Time (ET)Full-TimeEntry

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience in a customer-facing role (e.g., retail, hospitality, call centre, or administrative support).
Comfortable managing multiple priorities at once while staying organized and detail-oriented.
Communicate clearly and professionally, even when handling repetitive or high-volume interactions.
Practical problem-solver who can follow structured workflows and apply them consistently.
Confident working in a digital environment, including MacOS, Google Workspace (Docs, Sheets, Gmail), and communication platforms (Slack or similar).
Ability to quickly learn and navigate new systems and tools.
Experience using AI tools (e.g., ChatGPT, Claude, Gemini) to improve productivity, streamline workflows, or enhance outputs.
Stay calm and focused under pressure, maintaining quality even during busy periods.
Take ownership of your work and follow through reliably.

Respond to live chat and email inquiries, delivering clear, accurate, and timely support to patients and providers.
Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions.
Identify when issues require escalation and route them efficiently to the appropriate internal teams.
Manage a high volume of conversations while maintaining strong attention to detail and quality.
Deliver a consistent, professional, and empathetic experience across every interaction.
Adapt quickly to updates in workflows, tools, and processes as Maple continues to grow and evolve.

View Full Description & ApplyYou'll be redirected to the employer's site