- Resolve issues and clear roadblocks for fleets
- Proactively identify developing incidents to keep fleets moving
- Build trust by engaging with carriers
- Ensure successful adoption and continued satisfaction with products and services
- Daily queue management in Zendesk along with escalations in Slack
- Handle cases that can be resolved with a single outbound call
- Work across departments for resolutions and to develop best practices
- Contribute to team building efforts
- Maintain a space free from distraction during business hours
- Generate SOPs and Macros to build out playbooks
- Share knowledge, skills, and best practices with the team
- Help identify areas for future-proofing
SlackZendesk