Email Deliverability Specialist
New
Based in Europe, Africa, or the AmericasFull-TimeMiddle
Salary42000 - 54000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- SQL
Requirements
- 3+ years of hands-on experience in email deliverability, ideally within an ESP or high-volume sending environment
- Solid understanding of SMTP
- Solid understanding of DNS records
- Solid understanding of email authentication protocols (SPF, DKIM, and DMARC)
- Direct experience working with major mailbox providers, including navigating postmaster tools, feedback loops, and escalation processes
- Familiarity with major blocklists and the delisting process
- An analytical mindset with the ability to dig through logs and data to find the "why" behind a deliverability issue
- Strong communication skills to explain complex technical concepts clearly to non-technical customers
- The ability to manage multiple open issues, prioritize independently, and follow through
- Based in Europe, Africa, or the Americas
Responsibilities
- Proactive monitoring: Stay ahead of problems by monitoring infrastructure health across Postmaster tools and internal dashboards; read signals early and act before small issues become incidents.
- Lead investigations: Dig into logs when blocks occur, identify root causes, and work directly with ISPs and anti-spam organizations to drive resolutions.
- Abuse management: Monitor and act on abuse signals, handle FBL reports and spam trap hits, and mitigate phishing or spoofing attempts.
- Protect platform reputation: Identify accounts that put our infrastructure at risk and work across teams to address them effectively.
- Identify trends: Develop a sharp eye for patterns across the platform and turn those insights into proactive measures that protect deliverability at scale.
- Customer advocacy: Guide customers through authentication setup, list hygiene, and best practices, and conduct audits to catch risks before they escalate.
- Knowledge building: Document processes and findings so the team's collective expertise is captured and accessible.
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