Director - Business Systems & IT Security
New
Remote. Must be US-basedFull-TimeDirector
Salary125000 - 180000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Google Workspace
Requirements
- 7+ years in IT operations, business systems, and/or security/compliance operations in a SaaS or technology-enabled organization
- Strong hands-on experience with Google Workspace administration
- Experience with IAM/access governance
- Experience running endpoint management and patching programs (MDM, EDR, device lifecycle)
- Experience supporting SOC 2
- Handling security questionnaires/customer security reviews
- Vendor/MSP oversight experience
- Strong operational/project management discipline
- Experience implementing automation platforms (n8n, Workato, Zapier, Make, etc.) with governance/guardrails (preferred)
- Experience leading M&A integration workstreams (IT + identity + systems) (preferred)
- Familiarity with DR/BC planning and tabletop exercise facilitation (preferred)
Responsibilities
- Own day-to-day IT operations for ~250 remote employees, including support escalations, endpoint lifecycle management, and office/conference/event technology readiness.
- Establish and manage an internal IT escalation process (ticketing workflow, SLAs, triage, root-cause reduction).
- Oversee device logistics and readiness for onboarding/offboarding (laptops/monitors/required equipment), including secure return/decommissioning processes.
- Administer Google Workspace (accounts, groups, shared drives, security controls) and serve as the owner of access governance across business systems.
- Implement and enforce least-privilege access patterns, MFA/SSO standards, and periodic access reviews (especially for non-financial internal systems).
- Own endpoint standards and posture (MDM, baseline hardening, encryption, EDR coverage, patch compliance, asset inventory).
- Act as the primary owner of the relationship with managed IT services, including performance management, escalations, SLAs, and service roadmap.
- Own operational security governance: maintain internal controls, policies, and standards that support SOC 2 and customer expectations.
- Own administration and operational health of key internal tools and workflows (including ’business process software’ and internal tooling), ensuring access control, documentation, and change discipline.
- Lead organization automation efforts to reduce manual work, improve data consistency, and strengthen operational controls.
- Lead and/or project-manage systems integrations for acquisitions: identity consolidation, device standards, vendor/security alignment, tool rationalization, and data/system integration planning.
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