Enterprise Account Manager
New
R
ReplitSaaS, Developer Tools
United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5-7+ years
- Required Skills
- Artificial Intelligence
Requirements
- 5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
- Proven track record of meeting or exceeding renewal and expansion revenue targets
- Experience managing customer relationships from onboarding through renewal and expansion
- Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
- Ability to quickly learn and articulate the value of new technologies to diverse customer segments
- Strong problem-solving skills and consultative approach to customer challenges
- Self-motivated with excellent time management and organizational skills for managing multiple accounts
- Passion for technology and staying current with industry trends, particularly AI and automation
- Experience with or strong interest in AI
- Comfort with data analysis to drive customer success metrics and identify growth opportunities
Responsibilities
- Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
- Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
- Lead onboarding programs that accelerate customer time-to-value and platform adoption
- Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
- Execute renewal processes with a focus on expansion and long-term partnership development
- Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
- Gather and communicate valuable customer feedback, championing their interests within Replit
- Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
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