CS - Partner Account Specialist (CSR 4)
New
B
BoostabilityDigital Marketing, SEO
Philippines, Mountain Standard Time (MST) business hoursContractMiddle
Salary9 USD per hour
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Job Details
- Languages
- English
- Experience
- Minimum of 1 year, 3+ years
- Required Skills
- Google AnalyticsSEOGoogle Workspace
Requirements
- Fluent in English (C1/C2 level proficiency)
- Proficient in writing and grammar
- Minimum of 1 year of hands-on experience with Search Engine Optimization (SEO)
- Experience with keyword research
- Experience with content optimization
- Familiarity with Google Analytics
- Familiarity with Google Search Console
- 3+ years of customer facing support/account management experience
- Ability to communicate clearly, effectively, and professionally via phone calls, video meetings and email
- Proficient in Google Workspace (Gmail, Drive, Docs, etc.)
- Demonstrated excellent client retention skills
- Positive attitude with a strong sense of ownership and pride in work
- Alignment with Boostability’s core values
- Meeting department KPI’s and SLA’s
- Taking initiative and completing assignments from CS Team Lead
- Own equipment including: A laptop or computer, A headset, A reliable internet connection
- Installed applications: Zoom, Gmail, Google Chrome, Talkdesk
- Ability to work independently and manage own time
Responsibilities
- Acting as the primary point of contact between Boostability and specific Agency and Supported Reseller partners
- Owning a dedicated book of business
- Supporting the partner relationship through active troubleshooting, account management
- Demonstrating a strong working knowledge of digital marketing with an emphasis on SEO
- Successfully representing Boostability’s products and services as you support the success of digital marketing campaigns with an emphasis on SEO
- Practicing proactive retention by ensuring every interaction is handled with the customer and partner experience top of mind
- Troubleshooting account and partner level issues successfully, resolving and removing pain points for our customers and partners
- Performing regular audits of digital marketing campaign performance and suggesting adjustments as needed to improve campaign performance
- Conducting phone and video calls with clients via Zoom Contact Center and Zoom Meetings
- Managing the fulfillment of our client’s SEO packages: Periodic appointments, on-site recommendations, and changes, allocation of off-site work, etc.
- Providing periodic Client check-ins and reports
- Ordering implementation of SEO tasks from our Fulfillment departments
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