Sr. BT Support Specialist I
New
Canada only, Pacific Timezone, between 8:30AM to 5:30PM PSTFull-TimeSenior
Salary88825 - 114950 USD per year
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Job Details
- Experience
- Minimum of 6 years
- Required Skills
- Google WorkspaceSlack
Requirements
- Minimum of 6 years of experience working in an IT Role
- Experience working with Okta
- Experience working with Google Workspace
- Minimum of 2 years of Tier II escalation support experience
- Available to work Pacific Timezone, between 8:30AM to 5:30PM PT
- Reside in Canada
- Bachelor’s Degree in a STEM related field (Science, Technology, Engineering or Math) (preferred)
- Technical Certification (preferred)
Responsibilities
- Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom
- Have a solid understanding of Okta, including app integrations, automating rules etc.
- Deploy and manage systems that foster collaboration and productivity at scale
- Plan and integrate the tools and services which run our workplaces
- Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones
- Utilize knowledge of Apple products (Macbooks, iPhones, etc)
- Maintain an escalated tickets queue and respond to requests in a helpful and timely way
- Document IT policies and procedures
- Seek opportunities to improve how we work with an eye on continuous improvement & process optimization
- Drive core operations that keep the company secure and productive
- Mentor new hires as the organization grows quickly
- Champion, role model, and embed Samsara’s cultural principles
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