Social Media Manager - Gaming
New
K
Keywords StudiosGaming
MexicoPart-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 2 years
Requirements
- Minimum of 2 years’ experience of community management/social media in gaming on professional basis
- Excellent written and verbal communication skills in English
- NFL knowledge is a plus
- Passionate about video games and social media
- Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook)
- Expertise with social listening and social management best practices
- Experience managing or moderating a thriving gaming community
- Higher education in marketing, business administration, communication, adult education, or related fields
- Basic asset creation skills
Responsibilities
- Engage directly with players by responding to comments on different social media platforms
- Work closely with team members to align on Tone of Voice, FAQs and response guidelines
- Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave
- Manage client interactions when the CM Lead is on holiday or sick leave
- Foster and maintain a positive work environment – build engagement, resolve conflicts
- Create reports to analyze content performance and make recommendations based on findings
- Assist the CM Lead in the production and delivery of performance reports
- Lead the team when it comes to Paid Social Media
- Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects
- Assist with training and coaching of new and existing Community and Social Media Managers
- Develop calendars that include creative ideation and produce relevant and engaging content
- Schedule content to be posted across social channels and write copy for content aligning to brand voice
- Support campaign planning, audience and trend research and brand building
- Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed
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