Director of Product Operations
New
F
First DueSaaS
Remote - US OnlyFull-TimeDirector
Salary160000 - 165000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- AgileSalesforceJiraZendeskData analytics
Requirements
- 8+ years of experience in product operations, product management, technical program management, or a closely related function inside a SaaS company.
- At least 3 years operating at a Senior or Director level.
- Genuine fluency with AI tools (e.g. Cursor, Figma Make, Lovable, Claude, OpenAI GPT) and AI-enabled workflows.
- Demonstrated experience building product operations infrastructure from scratch or significantly rebuilding it inside a growing company.
- Strong data and analytics capability — comfortable defining metrics, building dashboards, and working with data tools.
- Experience working inside or alongside agile, scaled agile, or AI-native product development methodologies.
- Excellent cross-functional operating skills across product, engineering, customer success, and commercial teams.
- Strong written and verbal communication — ability to translate complex product operations topics for various audiences.
- Experience in a PE-backed, high-growth SaaS environment.
- Experience in GovTech, public safety, or mission-driven SaaS (preferred).
- Experience operating in a company going through significant systems transformation (preferred).
- Exposure to AI product development methodologies — experience with agent-based workflows, LLM integration in product processes, or AI-driven product management tools (preferred).
- Familiarity with Jira, FullStory, Aha or other similar product platforms (preferred).
- Familiarity with Salesforce, Rocketlane, Gong, Zendesk, or similar modern GTM and customer success platforms (preferred).
- Experience supporting or owning OKR processes at the department or company level (preferred).
Responsibilities
- Own the operating rhythm of the product organization — sprint and release cadence, ceremony structure, cross-functional meeting design, and the health of the AIPDLC workflow across all product modules.
- Serve as the primary steward of AIPDLC process integrity — identifying friction points, driving continuous improvement, and ensuring that agents, ceremonies, and human workflows are functioning as designed.
- Build and maintain the product operations playbook — onboarding frameworks, process documentation, decision rights, and escalation paths that give the product team clarity and speed.
- Partner with engineering leadership to ensure development processes, capacity planning, and delivery cadences are aligned and visible across the organization.
- Own tooling strategy and administration for the product organization — including roadmapping tools, project tracking, and the AI and automation infrastructure that underpins the AIPDLC.
- Establish product quality and feedback loops – build systems to ensure product quality at scale, define what good looks like, instrument feedback loops across user behavior, usage, support (issue patterns), customers (qualitative signals), and drive root-cause analysis for recurring issues.
- Build and own the product data and analytics infrastructure — defining the metrics, dashboards, and reporting frameworks that give product leadership and the executive team real visibility into product performance, usage, adoption, and health.
- Operate the signal and bug review process — work with product directors to ensure customer data from Gong, Zendesk, customer success, and other sources that feeds directly into roadmap prioritization and the AIPDLC workflow.
- Serve as the operational bridge between product and customer success — ensuring implementation, support, and expansion teams have visibility into the roadmap and that their customer signals are reaching the right product leaders.
- Help design and evolve the operating model for the product organization as it scales — including team structure recommendations, capacity planning, and the systems that support effective remote product development.
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