Virtual Legal Intake Specialist (Call Center)

New

Must reside in AZ, NV, PA, or TX, PSTPart-TimeEntry

Salary17 - 19 USD per hour

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Job Details

Languages: English, Spanish

Requirements

Must reside in AZ, NV, PA, or TX
Type a minimum of 45 words per minute
Availability Monday–Friday, 25 hours/week minimum
Availability between 5:00am-5:00pm PST (5-hour or 8-hour shifts daily)
Training schedule is full-time for 2 weeks, Monday-Friday from 6:00am-2:30pm PST
Strong customer service or call center experience preferred
Professional phone presence and strong communication skills
Reliable, high-speed internet (100+ Mbps)
Wired Ethernet connection required
Quiet, distraction-free home office

Responsibilities

Answer 80-120 calls per 8-hour shift in a fast-paced, fully remote environment
Support 60+ different law firms with varying needs and expectations
Schedule appointments, transfer calls, take messages, and answer FAQs
Adapt quickly — every call is unique
Communicate with your team in real time via internal chat
Go above and beyond to provide exceptional customer service through detailed call handling instructions

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17 - 19 USD per hour

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