Customer Service Representative
New
A
ADF Medical Services Inc.Medical Services
Toronto, Ontario, Canada. Montreal, Quebec, Canada. Vancouver, British Columbia, Canada. Calgary, Alberta, Canada. Edmonton, Alberta, Canada. Ottawa, Ontario, CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
Requirements
- Strong communication skills
- Passion for helping others
- Ability to handle patient and client inquiries
- Ability to provide accurate and helpful information
- Ability to resolve customer concerns and complaints with empathy and professionalism
- Ability to document interactions accurately in CRM and support systems
- Ability to follow up with patients and clients
- Ability to escalate complex or sensitive issues promptly
- Adherence to HIPAA guidelines for patient confidentiality
- Ability to meet and exceed customer satisfaction targets and service quality standards
Responsibilities
- Handle patient and client inquiries via phone, email, and chat channels
- Provide accurate and helpful information on services, appointments, billing, and general support
- Resolve customer concerns and complaints with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate complex or sensitive issues to the appropriate department promptly
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and service quality standards
View Full Description & ApplyYou'll be redirected to the employer's site
