Operations Manager - Plasma Collection Training Program
New
NB, CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 15+ years
- Required Skills
- Project ManagementMicrosoft ExcelPowerPoint
Requirements
- A bachelor's degree in Business Administration, Human Resources, Education, or a related field
- 15+ years of experience in training delivery operations, program management, or a related role
- High proficiency in learning management systems (LMS)
- High proficiency in Microsoft Excel
- High proficiency in MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet
- Strong understanding of instructional design principles and adult learning methodologies
- Excellent project management skills with the ability to manage multiple initiatives simultaneously
- Exceptional communication, leadership, and interpersonal skills
- An analytical mindset with the ability to interpret data and make data-driven decisions
- Certifications in training, project management, or related fields are a plus
- General knowledge of aspects of blood banking and biotherapeutics is an asset
- Experience working in a regulated health care environment is an asset
Responsibilities
- Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management
- Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff
- Provide guidance, support, and performance evaluations to the team
- Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training
- Manage the creation and maintenance of training materials, resources, and documentation
- Collect and analyze KPIs (business, operational, quality, and financial) and feedback
- Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement
- Facilitate quarterly and annual business reviews in collaboration with client stakeholders
- Lead the implementation of process excellence and continuous improvement initiatives
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