Technical Support Engineer
New
D
DataDomeCybersecurity
India-basedFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years
- Required Skills
- CybersecurityNginx
Requirements
- At least 2 years of relevant work experience in technical support, product support, or a similar customer-facing technical role.
- Experience supporting B2B cloud software.
- Self-driven, curious, an eager learner, at ease working autonomous and highly motivated.
- Team player and enjoy interacting with global teams.
- Customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people.
- Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers).
- Experience with Apache, Nginx, AWS Lambda@edge, CDNs (e.g., Akamai, CloudFlare, Fastly), and WAFs.
- Cybersecurity experience.
Responsibilities
- Proactively monitoring customers’ exchanges and responding to support tickets while leveraging your expertise and knowledge of our solution and implementation phases.
- Informing our customers on how to get the most out of their DataDome products and services, respond to requests in a timely and precise manner, and be the point of contact to resolve customer issues related to DataDome products and services.
- Continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training, hands-on testing, sessions via our Learning & Development platform.
- Answer customers’ technical questions, while informing them and our internal global teams (Customer Success & Engineering) about your findings, meeting or exceeding service-level agreements (SLAs), and escalating ticket requests.
- Participating in an on-call rotation to provide to support our 24/7 support model.
- Collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic.
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