Associate Director, Strategic Operations
New
C
Code for AmericaNonprofit, Civic Technology
Within the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Artificial IntelligenceSlackAsana
Requirements
- 7+ years of experience in strategy and operations, internal communications, organizational effectiveness, or leadership support roles
- Excellent written, visual, and verbal communication skills, with the ability to translate complex ideas into clear, actionable outputs
- Experience working closely with senior leaders, with the ability to navigate across functions and influence without direct authority
- Demonstrated experience supporting planning, reporting, or operational processes that drive alignment, accountability, and decision-making
- Experience designing and implementing internal communications strategies and systems that support organizational clarity and shared understanding
- Familiarity with service design principles and human-centered practices, and experience applying these approaches to internal systems, workflows, or organizational processes
- Strong ability to synthesize complex information (e.g., strategy, decisions, progress) and translate it into clear, accessible formats for different audiences
- Strong project management and coordination skills, with the ability to balance multiple competing priorities while maintaining high quality on mission-critical deliverables
- Experience supporting organizations through periods of change by providing clear communication, structured coordination, and thoughtful sequencing of information
- Ability to work iteratively as priorities evolve, helping the organization adapt to new opportunities and constraints
- Demonstrated curiosity and creativity for improving organizational systems and practices, including thoughtful experimentation with emerging tools (such as AI) to strengthen workflows, communication, and coordination
- Ability to successfully pick up new systems quickly
- High level of integrity — ability to handle sensitive information with discretion and maintain confidentiality
Responsibilities
- Support the design and ongoing improvement of organization-wide planning, prioritization, and review processes
- Help maintain and evolve operating rhythms (e.g., planning cycles, progress reviews, leadership forums) that drive alignment and accountability
- Coordinate across teams and functions to ensure priorities are understood, dependencies are surfaced, and work is aligned to strategy
- Identify gaps in how strategy translates into day-to-day work by integrating data, stakeholder input, and organizational context to diagnose root causes and propose improvements to systems, processes, and coordination mechanisms
- Develop and evolve internal communication strategies that support organizational clarity and shared understanding
- Define and maintain communication channels, structures, and practices that connect strategy, decisions, and ongoing work
- Lead key organizational communication channels (e.g., all-hands, leadership updates, organization-wide announcements)
- Translate leadership priorities, strategic decisions, and progress updates into clear, actionable communications
- Support organizational change efforts by helping translate evolving priorities into clear guidance, timelines, and expectations
- Support the synthesis of reporting outputs into clear insights and internal updates
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