Customer Support Advisor - Spanish Market
New
All we ask is that you're based in the country/region this role is advertised in.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Required Skills
- Salesforce
Requirements
- Experience in customer support, customer service, or similar roles
- Customer-oriented, able to understand problems and find appropriate and quick solutions
- Organized and responsible to meet established response times
- Positive and proactive attitude, commitment, and ownership of work
- Team player
- Familiarity with metrics and customer service tools such as Salesforce, and Zowie
- Fluency in Spanish
- Conversational level of English
Responsibilities
- Support B2B customers for the Spanish Market through various channels like chat, calls, and emails
- Guarantee customer satisfaction with every interaction
- Act as a true problem-solver and tailor communication for a responsive, efficient, and seamless experience
- Provide support for customer queries, handling requests and addressing concerns within established time limits
- Ensure a rapid response and that no customer is left without an answer
- Identify customer issues and provide tailored, relevant solutions
- Meticulously maintain records of all interactions in our CRM (Salesforce)
- Represent the voice of the customer
- Seriously follow up on open conversations and report issues or improvement requests to enhance our solution
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