Delivery Manager - Infrastructure and Security
New
Q
Colombia. ChileFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- JiraConfluenceServiceNow
Requirements
- 3+ years of operational coordination or program management experience within an IT Operations or Enterprise Infrastructure environment
- Comfortable communicating in the context of IT operations, security vulnerabilities, and incident management
- Advanced proficiency with Jira (sprints, boards, reporting)
- Advanced proficiency with ServiceNow (documentation and templates)
- Exceptional organizational skills with a strong attention to detail and deadline management abilities
- Ability to distill complex technical updates into clear, concise internal status reports
Responsibilities
- Act as the engine for delivering date-based projects mapped to high-visibility initiatives
- Ensure clean Jira hygiene, dependencies are mapped, risks are identified and raised quickly, and “source of truth” documentation is kept up to date
- Ensure vertical teams adhere to cadence, outputs, and tactics for commitment ceremonies
- Actively participate in ensuring epics and initiatives are accurately represented
- Hold technical teams accountable for defining scope, impact, metrics, and success criteria
- Collaborate with engineering to ensure requirements are clear and actionable
- Manage the internal pipeline for vulnerability remediation
- Monitor aging tickets, follow up with engineering teams, and ensure mitigations are documented
- Coordinate the end-to-end patching schedule across the enterprise
- Ensure awareness of deadlines and track progress against maintenance windows
- Build and maintain internal dashboards providing a data-driven view of operational health
- Own internal communications during active operations or maintenance
- Deliver clear, concise updates to technical stakeholders on status, risks, and timelines
- Contribute to mid-quarter and quarterly planning activities
- Serve as the primary administrator for project boards
- Ensure tickets are groomed, dependencies are mapped, and Confluence documentation remains accurate and current
- Identify bottlenecks in deployment and task tracking
- Recommend workflow automations or template improvements to reduce manual overhead for engineers
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