PSO Technical Project Engineer
H
HireframeStaffing Solutions
Philippines. MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- RESTful APIs
Requirements
- Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
- Strong understanding of system configuration, telephony setup, and call flow design
- Experience with integrations, APIs, and technical implementation workflows
- Background in SaaS onboarding, technical consulting, or implementation engineering
- Strong problem-solving and systems-thinking mindset
- Ability to manage complex implementation timelines and multiple stakeholders
- Highly organized with strong attention to detail
- Comfortable troubleshooting technical issues during live implementations
- Strong English communication skills (fluent required)
- Confident leading client-facing calls, workshops, and training sessions
- Customer-focused, empathetic, and solution-oriented approach
- Ability to work independently in a remote, cross-functional environment
- Strong documentation skills and ability to translate technical work into clear processes
Responsibilities
- Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
- Own and manage 1–2 concurrent client implementations depending on workload
- Conduct project scoping, requirements gathering, and solution design with clients
- Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems
- Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
- Support integration and configuration of APIs and connected systems where applicable
- Facilitate client onboarding sessions, training, and implementation workshops
- Serve as the primary point of contact for clients throughout the implementation lifecycle
- Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
- Ensure smooth transition to vendor support or operations teams after go-live
- Create and maintain implementation documentation, onboarding guides, and technical playbooks
- Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time
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