Senior Product Manager, Shared Platform Services
New
C
CampminderSummer Camps Software
US remoteFull-TimeSenior
Salary168000 - 205500 USD per year
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Job Details
Requirements
- Meaningful experience shipping platform, infrastructure, or shared services products
- Clear understanding of balancing needs of internal product teams and external end-users
- Experience in one or more Shared Service domains: communications (email, text, social), payments & financials, people & relationships, authentication, or registration (forms, enrollment)
- Strong technical grounding in APIs, authentication flows, event-driven messaging, and payment infrastructure
- Experience evaluating build/buy/integrate decisions
- Track record of staying close to users and identifying real problems
- Ability to move decisions forward in the face of ambiguity, balancing urgency with careful design
- Clear, direct communication across levels of technical expertise
- Proficiency in using AI prototyping tools (Lovable, Bolt, Claude Code, or similar) for discovery and validation
Responsibilities
- Own the product vision, strategy, and roadmap for a subset of Campminder's Shared Services, driving initiatives from discovery through delivery
- Build for two sets of customers simultaneously: product teams and end-users (camp directors, staff, families)
- Lead ongoing discovery with camp directors, staff, families, and internal engineering teams to understand shared service experiences and translate insights into product decisions
- Partner closely with engineering to shape the architecture of each shared service, ensuring clean extraction, multi-product usability, and evolvability
- Define success metrics for each service area and hold self accountable, tracking adoption, reliability, and product team satisfaction
- Evaluate build, buy, and integrate decisions for shared service tooling, assessing vendors and making recommendations
- Serve as the connective tissue between Shared Services teams and the broader platform and product organization, ensuring understanding and adoption
- Use AI prototyping tools to rapidly build working prototypes with customers, compressing the feedback loop between idea and validated product direction
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