Principal Software Engineer - Customer Journey

New

HubSpot

Remote - United KingdomFull-TimePrincipal

Salary175920 - 281520 EUR per year

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Job Details

Requirements

Proven experience building and scaling distributed systems used by millions of users
Strong architectural instincts with a bias toward quick iteration, simplicity, clarity, and extensibility
Experience applying ML or GenAI in real products
Track record of owning and delivering large, and complex cross-team initiatives
Comfort operating in ambiguity and turning it into clear plans and working systems
A hands-on mindset
Strong product intuition and a focus on delivering real customer value

Responsibilities

Define and build the future of the Customer Journey at HubSpot.
Build intelligent, AI-powered customer experiences.
Design and ship systems that personalize the customer journey using real-time signals and predictions.
Evolve the Activate and Everboarding engines to drive next-best actions, onboarding flows, and growth opportunities.
Own platform-level architecture across onboarding, activation, and engagement systems.
Define reusable patterns for personalization, decisioning, experimentation, and orchestration at scale.
Write production code and lead complex initiatives end-to-end.
Take ideas from early prototypes to systems used by millions of customers.
Create clear, consistent models across lifecycle stages, onboarding states, and signals.
Partner closely with product leaders to shape strategy and make thoughtful tradeoffs.
Mentor senior engineers, lead design reviews, and influence technical decisions across teams.

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175920 - 281520 EUR per year

Apply Now