Junior Technical Writer

Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West VirginiaFull-TimeJunior
Salary not disclosed
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Job Details

Experience
1–2 years

Requirements

  • 1–2 years of professional experience in technical writing or product documentation
  • Equivalent experience developing content for software products
  • Ability to quickly learn new systems
  • Ability to understand technical concepts
  • Ability to produce clear, structured documentation with guidance
  • Humble, open, and curious
  • Detail-oriented and quality-driven
  • Proactive and organised
  • Collaborative and communicative

Responsibilities

  • Created and updated Help Center articles and workflow guides to reflect the latest product functionality
  • Partnered with Product and Engineering teams to gather context on new features and translate technical details into user-friendly documentation
  • Supported the development and publication of release notes that clearly explain product changes and their impact on users
  • Collaborated with Services and Support teams to develop documentation that supports customer onboarding and implementation
  • Reviewed and updated screenshots, visuals, and existing content to ensure accuracy and consistency across knowledge resources
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