Technical Support Analyst
LATAMFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish, Portuguese
- Experience
- 1+ year of experience
- Required Skills
- API testingRESTful APIsScriptingDebugging
Requirements
- Fluent English, Spanish & Portuguese (written and verbal)
- 1+ year of experience in technical support, NOC operations, or a similar role
- Basic knowledge of monitoring tools and alerting systems
- Basic coding experience — scripting, debugging, or log analysis
- Familiarity with APIs and ability to assist users with integration or connectivity issues
- Strong analytical and problem-solving mindset
- Customer empathy and a service-oriented approach
- Comfort working in fast-paced, high-stakes environments
- Eagerness to learn new tools, systems, and technologies
Responsibilities
- Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
- Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents when necessary
- Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
- Create and standardize operational processes that enable scalability and consistent service quality
- Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
- Ensure continuous operational coverage with well-structured shift handovers
- Participate in small development activities to build hands-on backend knowledge
- Identify gaps in current tools and workflows and bring solutions to the table
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