Technical Account Manager
O
OscilarFinTech
Brazil - RemoteFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 7–10 years
- Required Skills
- AWSPythonSQLGCPAzure
Requirements
- 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
- Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews.
- Technical proficiency in API integrations.
- Technical proficiency in SQL.
- Technical proficiency in Python.
- Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure).
- Excellent communication skills in English.
- Highly organized and metrics-driven: comfortable managing multiple accounts and priorities.
- Strong customer empathy, ownership, and ability to influence cross-functional teams.
- Experience in fraud management, risk decisioning, AML, or compliance domains (Preferred).
- Familiarity with AI/ML SaaS products (Preferred).
- Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts (Preferred).
- Prior experience in a fast-paced, fast growing startup environment (Preferred).
Responsibilities
- Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.
- Build trusted relationships with customer executives and decision-makers.
- Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs).
- Partner with AEs and SEs on renewals, upsells, and cross-sells.
- Advocate internally for customer priorities and represent their voice in roadmap discussions.
- Develop and maintain detailed account success plans.
- Work with customers on business value realization exercise and case studies.
- Lead customer onboarding and implementation projects, ensuring fast time-to-value.
- Deliver product demos and walkthroughs.
- Build workflows, reports, and dashboards to support customer adoption.
- Handle non-complex technical tasks directly: API integrations, SQL queries and debugging, Python scripting.
- Collaborate with Solutions Architects for complex technical implementations.
- Serve as a technical liaison between customers, Engineering, and Product teams.
View Full Description & ApplyYou'll be redirected to the employer's site
