Clinical Operations Specialist
New
United StatesFull-TimeMiddle
Salary50000 - 60003 USD per year
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Job Details
- Experience
- 4 years
- Required Skills
- Microsoft ExcelGoogle SheetsSlack
Requirements
- Bachelor's Degree in business or a healthcare-related field
- 4 years of experience in healthcare operations, clinical administration, or a similar field
- Digital health experience a plus
- Strong problem-solving and decision-making skills
- Excellent organizational and communication abilities
- Comfortable using tools like Slack, Excel/Google Sheets, and scheduling platforms
- Experience with provider onboarding, scheduling, or clinical workflows preferred
- Ability to work rotating weekends
Responsibilities
- Monitor and support clinic function during daytime hours, proactively identifying and communicating operational constraints
- Identify patient treatment gaps and collaborate with clinical leadership to help reassign resources as needed
- Track operational metrics, workflows, and service levels, escalating issues or delays promptly to leadership
- Contribute to process improvement initiatives and ensure clinic operations align with compliance standards and internal policies
- Partner with the clinical and operations leadership team to ensure clinician coverage aligns with volume and care needs
- Triage and respond to real-time staffing issues, including call-outs and unexpected visit surges
- Manage and maintain clinical schedules across clinician types, ensuring adequate coverage based on forecasted volume and business needs
- Adjust schedules as needed to accommodate time off, unplanned absences, or changes in patient volume
- Conduct regular schedule reviews to ensure accuracy and balance
- Coordinate with provider operations to ensure clinicians are only scheduled in licensed and compliant states
- Identify operational bottlenecks; collaborate with clinical, product, and support teams to improve workflows
- Monitor and report issues with key performance indicators related to staffing, patient wait times, and operational SLAs in day-to-day work
- Support compliance with internal policies and regulatory requirements
- Work closely with provider operations, medical leadership, and support staff to ensure alignment across teams
- Actively participate in ongoing process improvement initiatives and special projects
- Other duties may be assigned as determined by clinic need
- Rotating weekends may be required
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