Senior Knowledge Management Specialist
New
S
SamsaraConnected Operations Cloud
US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro AreaFull-TimeSenior
Salary80622 - 121950 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Project Management
Requirements
- Bachelor's degree in a related field
- 3+ years of KM experience
- Solid foundation in AI platforms, dynamic troubleshooting workflows, and KM analytics and KPIs
- Proficient in project and program management, with a demonstrated ability to manage multiple projects simultaneously
- Proficient in one or more CMS or KMS system
- KCS certification or similar knowledge management methodology certifications (ideal)
- Proficient in Showpad, JIRA, Confluence, Zendesk, Tableau, or similar tools (ideal)
- Proficient in support-focused or knowledge-focused AI tech (ideal)
Responsibilities
- Develop and drive clear content guidelines, taxonomy, and organization to support the refinement and expansion of the KM library
- Be responsible for project planning, coordination, and successful delivery within the KM portfolio
- Assist in the development and implementation of knowledge management strategies
- Identify and implement enhancements in our KM processes and technology, guided by KM KPIs and industry best practice
- Actively participate in technology-driven initiatives, incorporating AI and other innovative solutions
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
View Full Description & ApplyYou'll be redirected to the employer's site
