Associate, Rewards Operations
M
MoneyHero GroupFinTech
MalaysiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Hong Kong Cantonese, English
- Experience
- Minimum of 1-2 years
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- Minimum of 1-2 years of experience in business administration, operations, or a related field.
- Fluency in written and spoken Hong Kong Cantonese is a must to work with local stakeholders in Hong Kong.
- Strong English communication skills.
- Strong Microsoft Excel and Google Sheets skills to handle data.
- Strong organizational and project management skills.
- Excellent communication and interpersonal abilities.
- Experience in using fulfillment and inventory management software.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Customer-focused with a commitment to delivering exceptional service.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Proven ability to work independently and remotely, with strong self-discipline and time management skills.
- Embraces a startup culture and thrives in a fast-paced environment, taking initiative and ownership of tasks.
- Highly organized with meticulous attention to detail.
- Collaborative and flexible approach to work, able to contribute effectively as part of a team.
- Effective problem-solving skills, including decision-making, time management, and prioritization.
Responsibilities
- Support the end-to-end rewards fulfillment process, ensuring timely and accurate delivery of rewards to customers.
- Build and maintain relationships with vendors and redemption centers, ensuring timely delivery and quality of rewards.
- Track and update inventory levels, flagging low stock and supporting the Procurement team to maintain adequate supply.
- Collaborate with the Customer Service team to address inquiries and resolve escalations related to reward fulfillment within SLAs.
- Maintain fulfillment performance data and assist in generating reports to provide operational insights.
- Assist in identifying areas for optimization to enhance efficiency and customer satisfaction.
- Ensure fulfillment processes align with company policies and applicable regulations.
- Work with teams such as procurement, marketing, and customer service to ensure smooth operations.
- Provide support for weekly team updates, KPI tracking, and resolving blockers as needed.
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