Executive, Customer Service
M
MoneyHero GroupFinTech
MalaysiaFull-TimeExecutive
Salary not disclosed
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Job Details
- Languages
- Hong Kong's Cantonese, English
- Experience
- Minimum of 1 year
- Required Skills
- Zendesk
Requirements
- Fluency in written and spoken Hong Kong's Cantonese is mandatory.
- Good written and verbal communication skills in English.
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
- Proficiency in using customer service software and tools.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and accuracy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
- Familiarity with Hong Kong’s financial services industry (good to have).
- Experience using Zendesk as ticketing tool (good to have).
Responsibilities
- Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
- Effectively resolve customer issues and complaints to ensure a positive customer experience.
- Provide clear and concise information about MoneyHero's products and services.
- Escalate complex inquiries or complaints to the appropriate department or supervisor.
- Maintain accurate records of customer interactions and inquiries.
- Adhere to company policies and procedures regarding customer service.
- Contribute to the development and improvement of customer service processes.
- Collaborate with team members to achieve department goals and objectives.
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