Customer Education Program Manager
Remote – nationwideFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Adobe IllustratorAdobe InDesignAdobe PhotoshopHubSpotZendesk
Requirements
- Bachelor’s degree in business, marketing, digital technologies, or related major.
- 5+ years managing, building, and delivering training programs.
- 5+ years of experience creating and executing content development strategies.
- 5+ years of experience writing, editing and finalizing content (technical subject matter) for marketing/sales and education purposes - presentations, sales materials, etc.
- Strong writing and editorial skills.
- Experienced in understanding what and how audiences consume content and creates it accordingly.
- Strong experience using Content Management Systems / tools (i.e., HubSpot, Help Scout, Docebo, Zen Desk, etc.) and implementing best practices.
- Experience with content creation programs (i.e. Articulate).
- Experience with Design & video programs and platforms (i.e. Adobe Programs: InDesign, Photoshop, and Illustrator, VEED).
- Strong experience using narratives and storytelling to build loyalty and awareness amongst customers.
- Strong experience building relationships with internal stakeholders and external customers.
- Strong experience collaborating cross functionally with varying departments such as Engineering, Product, Customer Success, Sales, etc.
- Experience with leveraging data to deliver and report out on ROI driven results.
- Strong Project Management Skills.
Responsibilities
- Meet with Customer end-users in person and virtually to determine needs (scope) of custom training content.
- Primary lead for customization of LMS to meet customers needs.
- Create learning materials including but not limited to courses, guides, presentations, videos for primarily external end-user customers, and internal employees.
- Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives.
- Proactively seek and integrate feedback from stakeholders to continually enhance content quality.
- Host and/or deliver training sessions to customer end-users and employees both in-person or virtually.
- Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy.
- Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials.
- Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward.
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