Senior Qualified Success Architect
Q
QualifiedCustomer Success
Remote (US/Canada)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- HTMLCSSJavascript
Requirements
- 7-10 years of Mid Market/Enterprise software experience
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Deep working knowledge of Salesforce CRM
- Working knowledge of marketing automation systems
- Knowledge in web / scripting technologies
- HTML
- CSS
- JavaScript
- SaaS applications
- Outstanding problem-solving skills
- Ability to meet a business requirement with a technical solution
- Willingness to work in a fast-paced startup environment with multiple roles
- Bachelor's degree
- Passion for making customers successful with software solutions
Responsibilities
- Own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers.
- Deliver and lead customers through the Qualified Implementation Framework.
- Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products.
- Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives.
- Establish a deep consultative relationship with various client business units.
- Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products.
- Conduct Quarterly Business Reviews with key stakeholders.
- Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials.
- Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap.
- Executive analysis of customer health score to achieve renewal targets.
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