ServiceNow CMDB Developer
Fully Remote in MexicoFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced English C1 - C2
- Experience
- Minimum of 5 years
- Required Skills
- ScriptingServiceNow
Requirements
- Minimum of 5 years of experience in ServiceNow, focusing on CMDB management
- Scripting proficiency in CMDB
- Expert knowledge in discovery within ServiceNow
- Expert knowledge in data integration within ServiceNow
- Expert knowledge in auditing within ServiceNow
- Strong understanding of ITSM processes
- Advanced English C1 - C2 proficiency
- ServiceNow Certified Administrator (CSA)
- Ability to define, document, and implement data governance and quality processes
- Experience in data governance and control within CMDB (desired)
- Knowledge of additional ITSM platforms or complementary tools (desired)
Responsibilities
- Lead the management, maintenance, and governance of the IT Configuration Management Database
- Ensure the quality, integrity, and availability of critical data supporting IT processes through discovery, integration, auditing, and continuous improvements
- Collaborate with data owners and technical teams to ensure the CMDB effectively supports service management operations and processes
- Perform discovery and mapping of CI in ServiceNow
- Integrate and audit data to ensure accuracy and metric compliance
- Develop, document, and implement CI data governance processes and procedures
- Create and monitor CMDB health reports and dashboards
- Conduct data quality audits and resolve inconsistencies
- Participate in platform upgrades and deployments of ServiceNow
- Identify and address data gaps, attributes, and CI relationship issues
- Validate CMDB functionality in new versions and platform enhancements
View Full Description & ApplyYou'll be redirected to the employer's site
